1. General Terms
Pre-orders allow customers to reserve items before they become available in stock. By placing a pre-order, customers acknowledge and agree to the terms outlined in this policy.

2. Payment Terms

• A 50% downpayment is required to confirm all pre-orders. Orders will not be processed without this payment.
• The remaining 50% balance must be paid before the item is shipped or picked up.

3. Order Processing and Lead Time

• Pre-order items are ordered based on customer demand and are not readily available in stock.
• The estimated lead time for arrival will be communicated at the time of order placement, but it may vary due to supplier and logistical factors.

4. No Cancellations & No Refunds

• Once a pre-order is placed and the downpayment is received, cancellations and refunds are strictly not allowed.
• Pre-orders are made specifically according to the customer’s requested quantity and purchase order, making them non-refundable and non-exchangeable.

5. Order Fulfillment & Pickup/Delivery

• Customers will be notified once the pre-order item is available for pickup or delivery.
• Any remaining balance must be settled before the item is released.
• Failure to claim the item within 7 days after notification may result in forfeiture of the downpayment.

6. Delays & Unforeseen Circumstances

• While we aim to deliver within the estimated time, unexpected delays may occur due to supplier or shipping issues.
• Customers will be informed of any delays as soon as possible.

By proceeding with a pre-order, customers acknowledge that they have read, understood, and agreed to this policy.