- Replace/Return Policy
2.1 Eligibility for Replacement:
- Returns are accepted within 7 days from the date of purchase/delivery.
- The item must be unused, in its original packaging, and with complete accessories/manuals.
- Proof of purchase (official receipt or invoice) is required.
- Custom or special-order items are not eligible for return.
2.2 Non-Returnable/Refundable Items (under the Consumer Act of the Philippines RA 7394):
- Items damaged due to misuse, mishandling, or unauthorized repairs.
- Tampered warranty seal.
- Consumable items such as adhesives, lubricants, and batteries.
- Items explicitly marked as final sale.
- Return due to change of mind.
- Shipping charges and handling charges
- Discovery of the lower price of the same item from another store.
2.3 Return Process:
- Customers must notify Buildmate’s customer service before returning any item.
- Provide photo or video as proof.
- The item should be brought to the store or shipped back at the customer’s expense.
- Once inspected and approved, a replacement unit will be provided. If an exact replacement is unavailable, store credit or an alternative product of equal value will be offered.
In case the item was purchased online, customer may contact the Customer Sales Representative of the corresponding platform ordered or you may fill this up link: https://bit.ly/onlineconcernform